Lqazoun™ Customer Care

Contact Us

Questions about a piece, an order, or something you noticed while exploring our botanical collection? Our customer service team is available to help with product information, existing purchases, shipping, returns, and other store-related questions.

Brand & Owner
Lqazoun™
Owner: Guo Qiang
Customer Service
service@lqazoun.com
+86 18216506145 Hotline service hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).
Legal Company
Shenzhen Jiashun Cotton Trading Co., Ltd.
Business Address
Room 706, Block A, Baohua Building, No. 1016 Huaqiangbei Road, Fuqiang Community, Huaqiangbei Subdistrict, Futian District, Shenzhen City
Lqazoun™ is owned and operated by Shenzhen Jiashun Cotton Trading Co., Ltd.

A considered conversation

Questions belong in the garden, too.

At Lqazoun™, we want the experience surrounding our accessories to feel as considered as the designs themselves.

Whether you would like to ask about a product detail, check an existing order, understand a style or specification, or request help after receiving your purchase, you can contact our customer service team using the details above.

If your question concerns a particular Lqazoun™ piece, telling us the product name, selected color, style, or pack option can help us understand what you need more clearly.

01

When Contacting Us About an Order

For order-related questions, please include your order number and the email address used when placing the order.

If the request concerns a particular item, including the product name and selected color, style, or pack option can help us identify the relevant information more efficiently.

02

Product & Botanical Collection Questions

If you are considering a Lqazoun™ design before purchasing, you are welcome to ask about information shown on the applicable product page.

  • Approximate dimensions
  • Materials and construction
  • Available colors or pack options
  • Care information
  • General styling or product details
03

Order & After-Sales Support

Our customer service team can also assist with reasonable questions relating to:

  • Existing Lqazoun™ orders
  • Shipping and tracking information
  • Damaged or incorrect products
  • Eligible return or refund requests
  • Other purchase-related support

A little context helps us help you.

For an existing purchase, include your order number whenever possible. For product questions, the item name and selected variant can help us locate the relevant information.

Please avoid sending complete payment card numbers, card security codes, passwords, online banking credentials, or other unnecessary sensitive information by email.

Some questions involving shipping, returns, or order history may require additional review before we can provide a complete response.

Important note about merchandise returns

Please contact us before sending any item back. The business address shown on this page identifies Shenzhen Jiashun Cotton Trading Co., Ltd. for company and correspondence purposes and should not automatically be used as a merchandise return address. Approved return instructions will provide the applicable return destination.

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Every piece begins with a botanical idea.

From a daisy hair clip to an iris scarf or a gardenia-inspired studio apron, every Lqazoun™ piece has its own details. If there is something you would like to know about yours, our team is here to help.

Lqazoun™ — botanical details for the way you dress, create, and live.