Seller & Customer Service Information
Lqazoun™ is owned and operated by Shenzhen Jiashun Cotton Trading Co., Ltd.
These Terms and Conditions govern purchases made through the Lqazoun™ online store and explain the principal terms applying to products, orders, prices, payment, processing, shipping, cancellations, returns, and refunds.
Rules concerning general access to and use of the website are addressed separately in our Terms of Use.
1. Shopping With Lqazoun™
Our store brings together botanical-inspired fashion and lifestyle accessories, including floral hair accessories, satin scarves, decorative capelets, aprons, and other pieces that may be added to the collection over time.
When you place an order through Lqazoun™, you are making an offer to purchase the products and variants selected during checkout under these Terms and the information displayed with the order.
Please review your product, color, pack size, quantity, delivery address, and other order details before completing checkout.
2. Product Details & What Is Included
We aim to provide useful information about each Lqazoun™ piece, including relevant materials, approximate dimensions, colors, pack configurations, construction details, or care information where applicable.
The specific option selected on the product page determines what is included in your order.
Flowers, plants, vases, ribbons, furniture, jewelry, styling accessories, decorative objects, and other background elements appearing in product photography are not included unless the applicable product description expressly states otherwise.
3. Color, Texture & Botanical Detail
Flowers rarely appear identical in nature, and some decorative products can also show minor visual variation.
We make reasonable efforts to represent products accurately. However, color appearance can vary because of photography, lighting, screen brightness, device settings, and display calibration.
Where consistent with the nature of the product, minor differences in floral placement, printed detail, decorative finishing, or other non-material visual characteristics may occur.
This does not reduce your rights where an item is damaged, defective, incorrect, or materially different from its description.
4. Prices & Currency
Unless otherwise clearly indicated during checkout, prices displayed by the Lqazoun™ store are presented in United States Dollars (USD).
The price applicable to your purchase is the price presented for the selected product or variant when you submit the order, subject to correction of genuine and obvious errors as permitted by applicable law.
Applicable shipping charges and other amounts collected by us will be displayed before the order is completed.
International customers may also encounter currency conversion charges or exchange-rate differences imposed independently by their bank, card issuer, or payment provider.
5. Payment
Available payment methods are displayed during checkout.
The exact options available may depend on the payment services enabled for the store, your location, device, currency, or other checkout conditions.
Where PayPal or another third-party payment method is displayed, use of that service may also be subject to the provider's applicable terms.
You must be authorized to use the payment method submitted with your order.
Please never send full payment card numbers, card security codes, passwords, or online banking credentials to service@lqazoun.com.
6. Order Confirmation & Acceptance
After you submit an order, you may receive an electronic confirmation acknowledging that the order has been received.
An automated acknowledgment does not prevent us from conducting reasonable checks relating to payment, product availability, address information, fraud prevention, or other legitimate order-processing matters.
An order may be declined or cancelled before fulfillment where reasonably necessary because of:
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payment authorization failure;
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confirmed product unavailability;
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a material pricing or listing error;
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an invalid or materially incomplete delivery address;
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suspected fraud or unauthorized payment activity;
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an order that cannot lawfully be fulfilled;
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another material issue preventing reasonable fulfillment.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
7. Preparing Your Order
Orders generally require 2–5 business days for processing before shipment.
During holidays, promotional periods, or unusually high order volumes, processing may require up to 6 business days.
Processing time is separate from carrier transit time.
If a product requires a materially different preparation period, that information should be displayed on the applicable product page or otherwise communicated before fulfillment where appropriate.
8. Where Orders May Be Fulfilled
Depending on product availability, inventory location, and delivery destination, Lqazoun™ orders may be prepared and dispatched from our own or partner fulfillment facilities.
The shipping origin displayed through carrier tracking may therefore vary between orders and does not necessarily correspond to the business registration address of Shenzhen Jiashun Cotton Trading Co., Ltd.
Our Shenzhen business address should not be interpreted as a representation that every Lqazoun™ order is physically dispatched from Shenzhen City.
If an order contains multiple products, items may occasionally be dispatched separately where they are fulfilled from different locations.
9. Shipping Charge
Our current standard shipping charge is $5.50 USD per order, unless another amount or promotional shipping arrangement is clearly presented during checkout.
The applicable shipping charge will be displayed before you complete your purchase.
If a future promotion offers free or discounted shipping, the terms shown for that promotion or at checkout will apply to the qualifying order.
10. Estimated Delivery
After processing and dispatch, our general estimated carrier transit periods are:
United States: approximately 8–14 business days
Canada, United Kingdom & Australia: approximately 10–16 business days
Other supported international destinations: approximately 14–21 business days
These are estimated transit periods and not guaranteed arrival dates.
The 2–5 business-day processing period — or up to 6 business days during unusually busy periods — should be added when estimating the overall time between placing an order and receiving it.
Carrier volume, customs processing, weather, destination conditions, public holidays, transportation disruption, and other circumstances can affect actual delivery.
11. Tracking & Shipping Updates
Where tracking is available, shipment information will be sent to the email address associated with your order after dispatch.
A newly issued tracking number may require approximately 1–3 business days before the carrier displays its first scan or movement.
If tracking has not updated for an extended period, a shipment appears to be lost, or tracking indicates delivery but you cannot reasonably locate the package, contact service@lqazoun.com with your order number.
We will review the available information and determine appropriate next steps rather than automatically declining assistance solely because a package has been transferred to a carrier or marked as delivered.
12. Delivery Information & Address Accuracy
You are responsible for providing reasonably complete and accurate delivery information during checkout.
Please review your name, street address, apartment or unit information, postal code, city, region, country, and other relevant delivery details before submitting the order.
If you identify an error after ordering, contact us as quickly as possible.
We will make a reasonable effort to assist where fulfillment has not progressed too far, but address changes cannot be guaranteed once an order has entered processing, been packed, or shipped.
If a shipment is returned because of materially incorrect customer-provided address information, please contact us so the available options can be reviewed.
13. Customs, Duties & Import Charges
International orders may be subject to import taxes, customs duties, brokerage charges, or other destination-specific fees.
Where such amounts have not been collected during checkout, they may be payable by the recipient according to the laws and procedures of the destination.
Because customs requirements vary between countries and may change, we cannot determine every possible destination charge in advance.
Customs processing can also affect delivery time.
Nothing in this section limits rights that applicable consumer law provides regarding mandatory disclosure of charges collected directly by us.
14. Order Changes & Cancellation Requests
If you need to correct an address, change an order, or request cancellation, contact service@lqazoun.com as soon as possible.
We recommend submitting the request within 12 hours after placing the order.
This 12-hour period is a recommended request window rather than a guarantee that every request can be completed.
We will make a reasonable effort to help before fulfillment progresses, but an order may no longer be changeable or cancellable once it has entered processing, been packed, or shipped.
We do not charge a separate cancellation fee merely for submitting an eligible cancellation request.
15. When Your Order Arrives
Please inspect your order reasonably soon after delivery.
If a product is damaged, materially defective, incorrect, or materially different from the item or variant ordered, contact us at service@lqazoun.com and provide:
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your order number;
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the affected product;
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a description of the issue; and
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photographs or video where reasonably useful for reviewing the problem.
For visible transit damage, we recommend contacting us within 72 hours so that the condition of the package and item can be documented more clearly.
The 72-hour recommendation does not eliminate mandatory consumer rights or automatically prevent a legitimate claim from being reviewed.
16. Damaged, Defective or Incorrect Products
Where our review confirms that an item arrived damaged, materially defective, incorrect, or materially different from the product ordered, we will provide an appropriate solution based on the circumstances.
This may include a replacement, refund, approved return, or another reasonable remedy.
Where an approved return is required because of a confirmed damaged, defective, incorrect, or materially misdescribed item, the customer will not be required to bear the applicable return shipping cost.
We do not treat carrier handoff or a tracking status alone as an automatic basis for refusing a legitimate customer-service request.
17. 30-Day Return Window
Eligible products may generally be returned within 30 calendar days after delivery.
To qualify for a standard preference-based return, an item should generally be:
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unused and unworn;
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in its original condition;
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accompanied by applicable accessories or components;
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returned with original packaging where reasonably applicable; and
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free from customer-caused damage, stains, washing, alteration, or other use inconsistent with a returnable condition.
Product-specific exclusions or conditions, where applicable, should be clearly disclosed before purchase or in the applicable Returns & Refunds Policy.
Your statutory rights remain unaffected where applicable law provides additional protection.
18. Starting a Return
Please contact service@lqazoun.com before sending merchandise back.
Include your order number, the product you wish to return, the reason for the request, and photographs or other information where relevant.
If the return is approved, our customer service team will provide the applicable return instructions and return destination.
Do not automatically send returns to our business registration address.
The address of Shenzhen Jiashun Cotton Trading Co., Ltd. is our business/contact information and should not be assumed to be the merchandise return warehouse.
19. Return Shipping Costs
For an eligible preference-based return, such as changing your mind about a color, style, or other eligible product, the customer is generally responsible for the return shipping cost unless we expressly state otherwise or applicable law requires a different result.
For a confirmed damaged, materially defective, incorrect, or materially misdescribed item, we will provide an appropriate return, replacement, or refund solution without additional return shipping cost to the customer.
We do not impose an undisclosed restocking fee on ordinary eligible returns.
20. Exchanges
Where you would prefer another available color, pack size, quantity, or style, we may ask you to return the eligible original item and place a separate order for the new selection.
This allows the refund associated with the original transaction and the purchase of the replacement item to remain clearly documented.
Availability of another variant cannot be guaranteed until the replacement order is successfully placed.
21. Refund Review & Timing
After an authorized return reaches the designated return location, we will inspect the item against the applicable return conditions.
If the return is approved, the applicable refund will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer, PayPal, or other applicable payment provider may require additional time to post the funds to your account.
That additional financial-institution processing period is separate from our 5–10 business-day refund processing period.
If more than 10 business days have passed after your approved return was received and inspected and you have not received confirmation that the refund has been issued, contact service@lqazoun.com with your order number.
22. Refunds for Cancelled or Unfulfilled Orders
If we cancel an order after payment has been successfully collected and before the products are fulfilled, the applicable amount collected for the cancelled portion will be returned to the original payment method.
Where only part of an order cannot be fulfilled, we may contact you regarding the affected item or refund the applicable unavailable portion while continuing with the remainder where reasonable.
We will not knowingly retain payment for merchandise that we have cancelled and do not intend to fulfill.
23. Promotions & Discount Offers
From time to time, Lqazoun™ may offer promotional pricing, discount codes, shipping promotions, or other limited offers.
Any material conditions specific to a promotion will be displayed with the offer where applicable.
Unless expressly stated otherwise, promotional offers:
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apply only during the stated promotional period;
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may be limited to qualifying products or orders;
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may not be combinable with other offers; and
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do not apply retroactively to previously completed purchases.
Promotional conditions do not override mandatory consumer rights.
24. A Fair Transaction
These Terms are intended to describe the practical relationship between Lqazoun™ and its customers, not to transfer every commercial risk to the purchaser.
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable consumer-protection law.
Where applicable law provides a consumer with mandatory cancellation, conformity, refund, warranty, or other rights beyond those described here, those mandatory rights continue to apply.
25. Transaction Responsibility
To the fullest extent permitted by applicable law, our responsibility for a particular purchase will be determined by the circumstances of that transaction, these Terms, applicable store policies, and mandatory consumer law.
We are not responsible for losses caused solely by customer misuse of a product, unauthorized alteration, use contrary to clearly provided instructions, or circumstances that are genuinely outside our reasonable control.
Nothing in this section excludes liability that cannot legally be excluded, including any liability or consumer remedy that applicable law requires us to provide.
26. Relationship With Other Store Policies
These Terms and Conditions should be read together with the policies relevant to your purchase, including our:
Shipping Policy — processing, shipping fees, transit estimates, tracking, and delivery matters.
Returns & Refunds Policy — return eligibility, return procedure, return shipping responsibility, inspection, and refund processing.
Privacy Policy — handling of personal information.
Terms of Use — rules for accessing and using the Lqazoun™ website.
Where a more specific policy provides additional details about a particular process, that policy should be read together with these Terms, subject always to applicable law.
27. Changes to These Terms and Conditions
We may update these Terms when our products, operational processes, store services, or legal obligations change.
Material updates will be published on this page with a revised “Last Updated” date.
Changes will not be used to retroactively remove rights already attached to a completed transaction where doing so would be prohibited by applicable law.
28. Governing Law & Mandatory Consumer Rights
These Terms and Conditions are governed by applicable laws relevant to Shenzhen Jiashun Cotton Trading Co., Ltd. and the transaction, without depriving consumers of mandatory protections available under the laws that apply to them.
If a mandatory consumer-protection rule conflicts with a provision of these Terms, the mandatory rule will apply to the extent required by law.
29. Transaction Questions & Customer Support
Questions about an order, payment, shipment, return, refund, or these Terms and Conditions can be directed to:
Lqazoun™
Owned and operated by Shenzhen Jiashun Cotton Trading Co., Ltd.
Owner: Guo Qiang
Customer Service Phone: +86 18216506145
Customer Support Email: service@lqazoun.com
Business Address:
Room 706, Block A, Baohua Building,
No. 1016 Huaqiangbei Road, Fuqiang Community,
Huaqiangbei Subdistrict, Futian District,
Shenzhen City
Please include your order number when contacting us about an existing transaction.
Lqazoun™ — different flowers, different forms, one considered shopping experience.