From the details of a botanical accessory to the practical steps surrounding an order, this page gathers answers to common questions about shopping with Lqazoun™.
Questions from around the garden
Lqazoun™ brings botanical references into hair accessories, satin scarves, decorative capelets, studio aprons, and other everyday pieces.
Because each part of the collection has different proportions, materials, colors, and ways of being used, questions can arise before or after an order.
The answers below explain the most common product, payment, shipping, return, and customer-service topics.
Questions about the flowers, materials, measurements, color variations, pack options, and the way Lqazoun™ products are presented.
Lqazoun™ is a botanical-inspired accessories and lifestyle store. Our collection may include floral hair clips, barrettes, hair claws and pins, satin scarves, decorative capelets, aprons, and other botanical-inspired pieces.
Product availability may change as collections evolve.
Unless a product description expressly states otherwise, floral elements in Lqazoun™ accessories are decorative design elements rather than fresh natural flowers.
Our products use flowers as visual inspiration through form, color, pattern, proportion, or illustration.
Relevant dimensions, materials, pack configurations, and other product details are normally shown on the applicable product page.
If you need clarification about a particular item, contact us with the product name and selected variant.
We aim to represent product colors clearly, but appearance can vary slightly because of lighting, photography, screen brightness, display calibration, and device settings.
Minor visual differences do not affect your rights where an item is materially different from its description.
Unless the product listing specifically states otherwise, flowers, vases, furniture, ribbons, jewelry, props, clothing, and other styling objects shown in photography are not included.
The product title, selected variant, and product description determine what is included in the purchase.
Checkout, currency, payment options, order confirmation, address changes, and cancellation requests.
Unless another currency is clearly displayed during checkout, prices are shown in United States Dollars (USD).
Your bank or payment provider may separately apply currency conversion or other payment-provider charges where relevant.
The payment methods currently available for your purchase will be displayed during checkout.
Availability may depend on your location, device, currency, and the payment services enabled for the store.
After completing checkout, you should receive an order confirmation or acknowledgment at the email address associated with your purchase.
Please make sure the email address entered during checkout is accurate.
Contact us as soon as possible at service@lqazoun.com .
We recommend submitting a cancellation or address-change request within 12 hours of purchase.
We will make a reasonable effort to help before fulfillment progresses, but changes or cancellations cannot be guaranteed once an order has entered processing, been packed, or shipped.
Processing, standard shipping charges, estimated transit times, tracking, customs, delays, and packages that cannot be located.
Orders normally require 2–5 business days for processing before shipment.
During holidays, promotional periods, or unusually high order volumes, processing may require up to 6 business days.
Processing time is separate from carrier transit time.
Standard shipping is $5.50 USD per order unless another amount or promotional shipping arrangement is clearly displayed during checkout.
After an order has been processed and dispatched, general estimated carrier transit periods are:
These are estimates rather than guaranteed delivery dates. Processing time should be added when considering the complete period from purchase to delivery.
A newly issued tracking number may require approximately 1–3 business days before the carrier displays its first scan or movement.
A temporary lack of tracking updates does not automatically mean that the shipment has been lost.
Depending on product availability, inventory location, and delivery destination, an order may be prepared through the fulfillment location assigned to that product.
If different items are fulfilled separately, portions of an order may arrive in more than one package.
The registered business address of Shenzhen Jiashun Cotton Trading Co., Ltd. should not automatically be interpreted as the physical dispatch location for every order.
International shipments may be subject to local import duties, taxes, customs charges, brokerage fees, or other destination-specific costs.
Unless such amounts have been expressly collected during checkout, they may be payable by the recipient according to applicable local requirements.
If tracking has stopped updating for an unusually long period or indicates that a shipment may be lost, contact us with your order number.
We can review the available information and determine appropriate next steps. Where a shipment is confirmed as lost in transit, a suitable resolution may include replacement or refund depending on the circumstances.
We recommend first checking the immediate delivery area, household members, reception or mailroom where applicable, safe-drop locations, carrier delivery notes, and any delivery photograph provided.
If the package still cannot reasonably be located, contact us with your order number so that the available information can be reviewed.
Eligibility, return instructions, return shipping responsibility, damaged or incorrect products, and refund processing.
Eligible purchases may generally be returned within 30 calendar days after delivery, subject to the conditions in our Returns & Refunds Policy.
For a standard preference-based return, an item should generally be unused, unworn, and returned in its original condition with applicable tags, accessories, or packaging where supplied.
Products showing substantial use, washing, alteration, missing components, or customer-caused damage may not qualify for a standard refund.
Please contact service@lqazoun.com before sending merchandise back.
If your return is approved, our customer service team will provide the appropriate return instructions and return destination.
Do not automatically send merchandise to the business registration address shown on this page.
For an eligible preference-based return, such as changing your mind about a color or style, the customer is generally responsible for return shipping unless we expressly state otherwise or applicable law requires a different result.
If an item arrives damaged, materially defective, incorrect, or materially different from the product ordered, an approved solution will be provided without additional return shipping cost to the customer.
Contact us with your order number, a description of the issue, and photographs where useful.
For visible transit damage, we recommend contacting us within 72 hours so that the condition of the product and packaging can be documented more clearly.
This recommendation does not remove rights that may apply under applicable law.
If an authorized return is approved after receipt and inspection, Lqazoun™ will issue the applicable refund to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer, PayPal, or other payment provider may then require additional time to post the funds.
Where another option is preferred, we may ask you to return the eligible original item and place a separate order for the new color, pack configuration, or product.
This helps keep the original refund and replacement purchase clearly associated with their respective transactions.
How to reach us, who operates the store, and what information helps us review your request.
You can contact Lqazoun™ Customer Service using:
For an existing order, please include the order number whenever possible.
Lqazoun™ is owned and operated by Shenzhen Jiashun Cotton Trading Co., Ltd.
Owner: Guo Qiang
Business Address:
Room 706, Block A, Baohua Building,
No. 1016 Huaqiangbei Road,
Fuqiang Community,
Huaqiangbei Subdistrict,
Futian District,
Shenzhen City
No.
Please do not send full card numbers, security codes, account passwords, online banking credentials, or other unnecessary sensitive payment information by email.
Not every question fits neatly inside an FAQ. If you need help with a particular Lqazoun™ piece, order, shipment, or return request, you can contact our customer service team directly.
For an existing purchase, please include your order number and enough information for us to identify the product or issue.
service@lqazoun.comWhether you are choosing between botanical styles, waiting for a shipment, or looking for help after delivery, our goal is to make the practical side of shopping with Lqazoun™ as clear as the collection itself.
Lqazoun™ — Inspired by flowers · Made for modern everyday rituals.