Every Lqazoun™ order begins with a selection from our botanical collection and ends with that piece arriving at your door.
Between those two moments, there are several practical steps: confirming the order, preparing the selected style or variant, packaging it appropriately, arranging dispatch, handing the shipment to the carrier, and allowing it to move through the delivery network toward its destination.
This policy explains those steps and the general delivery expectations for purchases made through the Lqazoun™ online store.
Preparing Your Order
Orders normally require 2–5 business days for processing before shipment.
During this period, order information is reviewed and the selected products are prepared for dispatch. Processing time is separate from the estimated carrier transit time shown below.
During holidays, promotional periods, or unusually high order volumes, processing may require up to 6 business days.
Weekends and applicable public holidays are generally not counted as business days.
If an order contains several Lqazoun™ pieces, they may occasionally be fulfilled separately depending on inventory availability and fulfillment arrangements. Where this occurs, portions of the same order may arrive at different times.
Where Orders May Be Fulfilled
Depending on product availability, inventory location, and delivery destination, Lqazoun™ orders may be prepared and dispatched from our own or partner fulfillment facilities.
This means that the shipping origin shown in tracking information may vary between orders and does not necessarily correspond to the registered business address of Shenzhen Jiashun Cotton Trading Co., Ltd.
Our Shenzhen business address is provided for business identification and correspondence and should not be interpreted as a representation that every Lqazoun™ order is physically dispatched from Shenzhen City.
If different products within the same order are available from separate fulfillment locations, they may occasionally be shipped in more than one package.
Standard Shipping — $5.50 USD
A standard shipping charge of $5.50 USD per order applies to orders covered by this Shipping Policy unless a different shipping amount or promotional shipping arrangement is clearly displayed during checkout.
The shipping amount applicable to your purchase will be shown before you complete payment so that you can review the full order total in advance.
If a future promotion offers free or reduced-cost shipping, any material conditions connected with that promotion will be displayed with the offer or during checkout.
Typical Delivery Estimates
Once an order has been processed and dispatched, estimated carrier transit times generally depend on the destination.
United States
Approximately 8–14 business days
Canada, United Kingdom & Australia
Approximately 10–16 business days
Other Supported International Destinations
Approximately 14–21 business days
These timeframes are estimates rather than guaranteed delivery dates.
Actual transit time can be affected by destination, carrier network conditions, seasonal shipping volume, public holidays, weather, customs procedures, local delivery conditions, transportation disruption, or other circumstances that can influence carrier operations.
The processing period described above should be added to the estimated shipping time when considering the complete period between placing an order and receiving it.
Following Your Lqazoun™ Order
When tracking is available for a shipment, tracking information will be sent to the email address associated with the order after dispatch.
A newly issued tracking number may not display movement immediately. Carrier systems can require approximately 1–3 business days to register or display the first tracking event.
A temporary lack of tracking updates does not by itself indicate that a package has been lost. Some shipments may move between facilities before another carrier scan becomes visible.
Please make sure the email address entered during checkout is accurate so that order and shipping communications can reach you.
If you have not received expected shipping information after the applicable processing period, you may contact us at:
Please include your order number whenever possible.
International Delivery & Customs
International shipments may be subject to customs procedures in the destination country.
Depending on the destination and applicable shipment terms, local authorities or carriers may assess import duties, taxes, customs charges, brokerage fees, or similar destination-specific costs.
Unless these amounts have been expressly collected during checkout, they may be payable by the recipient according to applicable local rules.
Customs requirements differ between countries, and Lqazoun™ cannot determine every possible destination charge in advance.
Customs inspections or clearance procedures may also extend delivery times.
These procedures are carried out by the relevant authorities, carriers, or other parties involved in international delivery rather than directly by Shenzhen Jiashun Cotton Trading Co., Ltd.
Customers placing international orders may wish to review the import requirements applicable to their destination where appropriate.
Address Changes & Cancellation Requests
Please review your delivery address carefully before submitting an order.
If you notice an error after placing your order or would like to request a cancellation, contact us as soon as possible at:
Email: service@lqazoun.com
Phone: +86 18216506145
We recommend submitting change or cancellation requests within 12 hours of purchase.
We will make a reasonable effort to review requests received before fulfillment progresses, but changes and cancellations cannot be guaranteed once an order has entered processing, been packed, or been dispatched.
After a package has shipped, we generally cannot change its destination through the original order.
Any address modification requested directly through a carrier may also be subject to the carrier's own procedures and availability.
Customers are responsible for providing reasonably complete and accurate shipping information during checkout.
When a Package Arrives Damaged
Although our botanical accessories are prepared for shipment with appropriate packaging, transportation damage can occasionally occur.
If the parcel or product arrives visibly damaged, contact service@lqazoun.com as soon as reasonably possible after delivery.
We recommend contacting us within 72 hours so that the condition of the product and packaging can be documented more clearly.
Please include:
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your order number;
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a brief description of what happened;
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photographs of the affected product; and
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photographs of the shipping packaging where relevant.
Please keep the product and packaging while the issue is being reviewed where reasonably possible.
Depending on the circumstances, we may provide:
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replacement;
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refund;
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approved return instructions; or
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another appropriate resolution.
Where a product is confirmed to have arrived damaged, materially defective, incorrect, or materially different from the item ordered, we will provide an appropriate solution without requiring the customer to bear an additional return shipping cost for an approved return related to that issue.
The 72-hour contact recommendation does not eliminate any rights or remedies that may apply under applicable law.
Packages That Appear Lost
If tracking has stopped updating for an unusually long period or the carrier indicates that a shipment may have been lost in transit, please contact us with your order number.
We may review the available tracking information, contact or rely on information from the carrier, or ask for additional details where reasonably necessary.
If a shipment is confirmed as lost in transit, we will determine an appropriate resolution based on the circumstances, which may include replacement or refund depending on product availability and the relevant order.
We do not automatically reject a shipping concern merely because a package has already been handed to a carrier.
Packages Marked as Delivered but Not Located
If tracking shows that a package has been delivered but you cannot locate it, we recommend first checking:
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the immediate delivery area;
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other household members;
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reception, front desk, or mailroom where applicable;
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nearby safe-drop locations;
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any delivery photograph or carrier notes; and
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relevant information supplied directly by the carrier.
If the package still cannot reasonably be located, contact us at service@lqazoun.com with your order number.
We will review the available information and determine appropriate next steps based on the circumstances.
A “Delivered” tracking status by itself does not automatically prevent us from reviewing a reasonable customer-service request.
Delivery Delays
Estimated delivery times can occasionally be exceeded.
If your shipment has not arrived within the expected period, please review your tracking information first where available.
If tracking has not updated for an extended period, appears unusual, or does not provide enough information to understand the shipment status, contact us.
When contacting us about a delayed shipment, please provide your order number so that we can review the relevant order and tracking information.
Separate Shipments
Where an order contains multiple Lqazoun™ products, items may occasionally be dispatched separately because of inventory location or fulfillment arrangements.
If this occurs, you may receive more than one tracking number and the packages may arrive on different dates.
Receiving one part of an order does not necessarily mean the remaining item has been omitted.
Where separate tracking is available, the relevant shipment information will be sent after each applicable package has been dispatched.
A Note About Delivery
From the small dimensional petals of our hair accessories to satin scarves, lightweight capelets, and botanical studio aprons, different Lqazoun™ pieces may require different packaging arrangements.
Our aim is to prepare each order appropriately while keeping the shipping process clear and predictable.
If something about your shipment does not look right, you do not need to guess what happened. Send us your order information and our customer service team can review the available details with you.
Shipping Questions
For questions relating to processing, tracking, delivery, damaged shipments, or other shipping matters, contact:
Lqazoun™ Customer Service
Owner: Guo Qiang
Email: service@lqazoun.com
Phone: +86 18216506145
Store Operator:
Shenzhen Jiashun Cotton Trading Co., Ltd.
Room 706, Block A, Baohua Building,
No. 1016 Huaqiangbei Road, Fuqiang Community,
Huaqiangbei Subdistrict, Futian District,
Shenzhen City
Lqazoun™ is owned and operated by Shenzhen Jiashun Cotton Trading Co., Ltd.
The business address above identifies the operator of the Lqazoun™ store. It should not automatically be interpreted as a shipment origin or merchandise return address.
For merchandise returns, please follow the instructions provided through our Returns & Refunds process.
Lqazoun™
Botanical details for the way you dress, create, and live.