We hope every Lqazoun™ piece feels as considered in person as it did when you discovered it in our botanical collection. Still, a hair accessory may not suit the style you had in mind, a scarf color may look different alongside your wardrobe, or you may simply decide that a piece is not right for you.
For that reason, eligible purchases may be returned within 30 days after delivery, subject to the conditions below.
Returning an Lqazoun™ Item
To remain eligible for a standard return, the product should be in the same condition in which it was received. It should be unworn or unused, with its original tags, accessories, and packaging where these were supplied.
For pieces such as scarves, capelets, and decorative aprons, please avoid wearing, washing, altering, staining, or otherwise using the item before deciding whether to return it.
Hair clips, barrettes, claws, and decorative hair pins should likewise be returned unused and without signs of wear or damage caused after delivery.
We will also need information that allows us to identify the purchase, such as your order number or order confirmation.
A returned item that shows substantial use, washing, alteration, missing components, or customer-caused damage may not qualify for a standard preference-based refund.
Nothing in this section limits any rights you may have where a product arrives damaged, defective, incorrect, or materially different from its description.
Before Sending Anything Back
Please contact us first at:
Email: service@lqazoun.com
Phone: +86 18216506145
Include your order number, the item you would like to return, and a short explanation of your request.
Where relevant, photographs or other information may help us review damaged, incorrect, or defective items more efficiently.
Our team will review the request and, when the return is accepted, provide the appropriate return instructions and return destination.
If a return shipping label is provided for your particular request, please follow the instructions accompanying that label.
Please do not send merchandise to an address found elsewhere on our website without receiving return instructions first.
Our business registration address is provided for company identification and correspondence and is not necessarily the location used to receive merchandise returns.
Packages sent independently to an unauthorized location may be delayed or may not be identifiable as an approved return.
If Something Arrives Wrong
Please inspect your Lqazoun™ order reasonably soon after delivery.
If you receive the wrong product or variant, or an item arrives damaged, materially defective, or materially different from what you ordered, contact service@lqazoun.com and tell us what happened.
Please include your order number and, where useful, clear photographs showing the item, packaging, or issue.
For visible transit damage, we recommend contacting us within 72 hours after delivery so that the condition of the item and shipping packaging can be documented more clearly.
This 72-hour recommendation is intended to help us investigate the issue efficiently. It does not automatically remove any rights or remedies that may apply under applicable law.
We will review the information and determine an appropriate resolution based on the circumstances.
Depending on the issue and product availability, this may include:
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a replacement;
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a refund;
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approved return instructions; or
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another appropriate solution.
If shipping packaging appears damaged, keeping the packaging until the issue has been reviewed may help us understand what occurred during delivery.
Items That May Not Qualify for Return
Certain purchases may be excluded from standard preference-based returns where indicated before purchase or where applicable law permits.
Examples may include:
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products that have been worn, washed, altered, or damaged after delivery;
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items missing original components or supplied accessories;
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personalized or specially made products, if Lqazoun™ offers them;
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gift cards, if offered;
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items specifically identified as final sale before purchase; and
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other products that cannot reasonably be accepted for return under applicable law.
A promotional price alone does not automatically make an item final sale unless the product or offer was clearly identified that way before purchase.
If you are uncertain whether a particular Lqazoun™ piece is eligible for return, please contact us before sending it.
Exchanges & Different Variants
Because our collection includes different colors, pack configurations, and botanical styles, you may occasionally decide that another option would suit you better.
Rather than relying on a direct inventory exchange, we may ask you to return the eligible original item and place a separate order for the preferred color, pack size, or product.
This helps keep the original purchase, refund, and new selection clearly associated with their respective transactions.
Availability can change, so another variant cannot be guaranteed until a new order has been successfully placed.
Please contact us before returning the original item so that we can provide the applicable instructions.
Refund Review
After an authorized return reaches the designated return location, we will inspect the item and review it against the return conditions described in this policy.
If the return is approved, Lqazoun™ will issue the applicable refund to the original payment method within 5–10 business days after the returned item has been received and inspected.
Once we have issued the refund, your bank, card issuer, PayPal, or other applicable payment provider may require additional time to post the funds to your account.
This additional financial-institution processing period is separate from our 5–10 business-day refund processing period.
If more than 10 business days have passed after your approved return was received and inspected and you have not received confirmation that the refund has been issued, please contact:
Please include your order number so that we can locate the relevant return.
Return Shipping Costs
For an eligible preference-based return, such as changing your mind about a color, style, pack configuration, or other eligible item, the customer is responsible for the return shipping cost, unless we expressly agree otherwise or applicable law requires a different result.
If an item arrives damaged, materially defective, incorrect, or materially different from the product ordered, we will provide an appropriate return, replacement, or refund solution at no additional return shipping cost to the customer.
We do not impose an undisclosed restocking fee on ordinary eligible returns.
Please contact us before sending any item back. Approved return instructions will provide the appropriate return destination and any additional steps that apply to your request.
Do not send merchandise automatically to our business registration address.
Our customer service team will provide the applicable return warehouse address after a return request has been reviewed and approved.
European Union Orders
Customers in the European Union may have statutory withdrawal or cancellation rights for qualifying distance purchases.
Where applicable, these rights operate according to local consumer law and are not reduced by this policy.
For many qualifying EU distance purchases, consumers generally have 14 days to exercise a statutory right of withdrawal, subject to applicable exceptions and legal requirements.
If you believe statutory withdrawal rights apply to your Lqazoun™ order, contact service@lqazoun.com so that we can provide instructions appropriate to your purchase and destination.
Nothing in this Returns & Refunds Policy is intended to limit consumer rights that cannot lawfully be excluded or restricted.
Return Assistance
Returns must be arranged with our customer service team before merchandise is shipped back.
Lqazoun™ Customer Service
Owner: Guo Qiang
Email: service@lqazoun.com
Phone: +86 18216506145
Store Operator
Shenzhen Jiashun Cotton Trading Co., Ltd.
Room 706, Block A, Baohua Building,
No. 1016 Huaqiangbei Road, Fuqiang Community,
Huaqiangbei Subdistrict, Futian District,
Shenzhen City
Lqazoun™ is owned and operated by Shenzhen Jiashun Cotton Trading Co., Ltd.
The address above identifies our business and is provided for company identification and correspondence.
Do not automatically send product returns to this address.
The correct return destination will be provided with your authorized return instructions.
When contacting us, please include your order number so that we can locate the purchase and provide instructions relevant to your Lqazoun™ item.
Lqazoun™
Botanical details for the way you dress, create, and live.